To return not wrong, not damaged or otherwise non-defective product in order to return the money, the customer shall bear the shipping costs for return. The return of non-defective product and refund to the customer, the original shipping costs charged to customer and deducted from the amount to be repaid. Please remember that we can move to a refund if the returned products meet all the above requirements and are suitable for sale situation. Otherwise we reserve the right to not accept the return. If the product complies with the criteria above, please feel free to send it back to us for replacement or refund. Invoice should return to about packing slip.īefore returning the product, you should contact us at 801 1000 269 For refunds are necessary retail receipt. Your money Returns are over within 30 days from the return and receipt of products from us.įor your refund should tell us the account to which you want to deposit. If it does not appear any error on the part of our company is refunded only the amount corresponding to the value of products and shipping costs borne by the customer only. We refund the money corresponding to the value of the order and the shipping costs. If there is a mistake of our company, the return is accepted if you notify us within no more than 5 working days. Return exchange request must not exceed 14 working days from the delivery date based on the documents receipt.Īll returns and exchanges must be received in original condition you received the item. The following conditions must be met for returning products to : We reserve the right to reject product returns not repaid according to the terms return policy listed below.Īlso you may be required to pay the shipping cost of these goods will be returned back to you in case of non-conformity.Īlso do not accept returns on products: the baby milk, baby creams and refrigerated products for security and proper maintenance. In an effort to meet our customers' expectations in the products they choose from offer the possibility of a return to all products for exchange or full refund within 14 calendar days from the date of delivery of products based on documents receipt, provided that they adhere to the following terms. The costs of any customs clearance, if any, are borne by the recipient of the parcel.Īccording to Greek law, no medicines are sold online, nor can we receive and execute medical prescriptions. Shipments to Kazakhstan are delivered in 14-30 days with a value limit of 500 €įor shipments to the United Kingdom and non-EU countries, there is a need for customs clearance of the parcel. Shipments to Uzbekistan are delivered in 10-15 days with a value limit of 500 € Shipments to Georgia are delivered in 3-7 days with a value limit of 200 € Shipments to Ukraine are delivered in 5-10 days with a value limit of 100 € Due to the conditions, shipments to Ukraine are significantly delayed during this period Shipments to Russia are delivered in 12-17 days with a value limit of 500 €. Shipments to EU countries and United Kingdom are delivered within 1-3 business days by DHL Express. Products that contain alcohol or products that are sprays under pressure, can't be shipped abroad. Shipment cost depends on the weight and the volume of the order and it is automatically calculated by the system. The orders abroad are shiped with DHL courier and paid by: VISA or Paypal. Shipment to Cyprus made within 1-3 working days with partner courier company and paid by: VISA or Paypal. If the payment method is cash on delivery, there is a surcharge of 1,80€.įor orders that weight more than 7 kilograms (volumetric or actual weight) and regardless of their price, there are volumetric costs that are calculated automatically upon order's completion. For orders of less than 39,00 € shipping costs are only 2.00 euros. For some remote areas delivery time can reach 3-5 working days. Product delivery in your area made by a courier company (courier) in about 1-3 working days. Refrigerated products are not sent outside the Prefecture of Thessaloniki for safety and proper maintenance.įor orders over 39,00 € up to 7 kilos, shipment is FREE. Upon completion of your order is automatically sent email with the analysis of your order. If any product is not available, the waiting time may reach the 3-5 working daysĭeliveries are on working days and hours.Īll prices below include VAT. If a product is not available, we will inform you via email or telephone on the progress of your order. Products labeled as "AVAILABLE" shipped in 1-3 business days from the day the order picked up by courier.
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